Refunds:

1. A refund can only be done if installations were done by certified technician provided by Tawalin Solar energy
2. A refund can only be done if the product is found not in good state at the time of delivery or if there are any technical or physical damages seen on the product before installation
3. All purchases and payments made for solar products and services are non-refundable once the installation process has commenced or the product has been delivered.
4. In the event of any cancellation prior to the commencement of the installation process or delivery of products, a refund may be granted, subject to a cancellation fee and any applicable costs incurred up to the cancellation date.
5. To request a refund, please contact our customer service team via email or phone, providing the necessary details of your purchase and reasons for cancellation. Refund requests will be processed within 3 business days.
6. Refund can also be done if the delivered product is different from the one paid for.

Cancellations:

1. If you wish to cancel your order or service before the commencement of the installation process or product delivery, please notify us as soon as possible.
2. Cancellation requests made after the installation process has commenced or the products have been delivered may be subject to a cancellation fee to cover any costs incurred by Tawlin Solar Energy up to that point.
3. Tawlin Solar Energy reserves the right to cancel an order or service for any reason, including but not limited to unavailability of products, unexpected circumstances, or inability to fulfill the order. In such cases, a full refund will be provided to the customer.

Please carefully consider your purchase and ensure that it aligns with your needs and requirements before completing the transaction. If you have any questions or concerns about our refund and cancellation policy, please contact us for clarification.